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Join date: Dec 7, 2021
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Jun 3, 2024 ∙ 2 min
The Dog Dilemma: Balancing Timing, Trust, and Responsibility in Customer Success
Do we need a dog? This question has been on my mind ever since Ruth had so much fun with the loveliest dog I have ever met over the...
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May 27, 2024 ∙ 3 min
Anticipation v Proactiveness: A Strategic Guide to Elevating Customer Success
Customer success is synonymous with proactiveness—a term we hear often. But there's another crucial concept: anticipation. While they...
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May 20, 2024 ∙ 4 min
How to Wean Your Clients Off Breastfeeding: A Personal and Practical Guide to Customer Success Independence
In the world of customer success, the metaphorical process of "weaning" clients off breastfeeding is about guiding them towards...
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Lois Egbom
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